Advanced Analytics | Custom Analytics + Software Solutions | Data Visualisation + Reporting Solutions
To improve alarm management and resolution, a large electrical infrastructure company needed a quick and visual way to identify, analyse and prioritise trends and patterns in their control room alarm data. The tool needed to draw from several sources of data, beyond alarm data, to provide a more holistic view for root-cause analysis. Functionalities, such as multiple views of the data for different user needs, scenario planning, and reporting were also required.
Harmonic built a visual tool for interactive and dynamic presentations of problematic alarm analytics that collated many different sources of data. The focus was on visually presenting high volume alarms, persistent alarm events, switching event alarms, and repeat incident alarms. It was also designed to include auxiliary data (i.e. weather, earthquake, and site information) to provide a holistic view.
An overview of alarm status and volume is provided alongside the functionality to view the data from different visual perspectives and levels. The tool features were designed to support users in conducting root-cause analysis, decision-making for resolution, scenario planning and generates reports that support strategic decision making.
It was important for the tool to be insightful but also actionable. Clear management and accountability were achieved through annotation and assignment functionalities, which supports communication and management of problematic alarms across teams.
Alongside this visual tool, Harmonic built machine learning algorithms to enable a series of functions, such as the automatic triaging of alarms to the responsible business units, predicting successful alarm resolutions and identifying alarm ‘mutations’ using genetic sequencing methods.
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