Case Studies

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Complaints dashboard puts the customer first

Data Visualisation + Reporting Solutions

Creating an interactive, elegant dashboard can be a daunting task, especially when it is publicly available. Harmonic has applied their skills and expertise to help the Banking Ombudsman Scheme achieve their vision of a dashboard that would step up transparency about banking customer complaints.

A core aspect of BOS’s work is understanding customers’ complaints about their banks. BOS wanted to take a closer look at complaints across specific banks …

Crash Analytics to help reduce the National Road Toll

Advanced Analytics Custom Analytics + Software Solutions Data Visualisation + Reporting Solutions

Leveraging data with machine learning and analytics can help make a real difference in understanding and addressing various global or local social problems, including the New Zealand road toll.

A large Crown Entity wanted to gain insights into the root causes behind high death and serious incidents (DSI) rates occurring in a specific region …

Data Visualisation puts New Zealanders well-being front and centre

Data Visualisation + Reporting Solutions

Harmonic worked with The Treasury to present quantifiable measures of well-being.

As part of the LSF, The Treasury sought to visualise and compare several indicators of well-being, and present well-being measures across three indicators; ‘Our country’, …

Data Visualisation unlocks 360° views of Process Safety Performance

Custom Analytics + Software Solutions Data Visualisation + Reporting Solutions

Helping Contact Energy gain visibility of process safety performance and quickly understand trends, outliers, and patterns in their process safety data by harnessing the power of data visualisation.

Contact Energy wanted a 360° view of their process safety performance across sites and plants that could be used by executives and operational staff. It …

Enduring relationship helps deliver water services to 1.5 million people daily

Advanced Analytics Data Quality Data Science Team Development Data Visualisation + Reporting Solutions

Harmonic builds enduring relationships with our clients to provide ongoing value and expertise. Our lengthy professional relationship with Watercare has allowed us to contribute to several aspects of their business, including; performing data quality assessments and exploratory data analyses, creating custom algorithms and analytical measures; developing and productionising forecasting projects, and; building their in-house data science team.

Watercare supplies around 365 million litres of water to Auckland every day. Water is drawn from 23 sources, treated and supplied to homes and businesses …

Floods of alarming insights

Advanced Analytics Custom Analytics + Software Solutions Data Visualisation + Reporting Solutions

A major Energy Networks company in Australia was concerned about the rapidly growing number of alarms on their distribution network.

Within the control room, controllers were swarmed with alarms every second, needlessly elevating stress and lowering morale. While the notification and monitoring of alarms is …

Forecasting Apprenticeship Numbers with Confidence

Advanced Analytics Custom Analytics + Software Solutions Data Visualisation + Reporting Solutions

Apprentice numbers vary year to year and are often strongly influenced by economic factors, the construction industry job market and the demand for housing in New Zealand. An accurate projection is required to minimise the financial impact from over or under forecasting apprentice numbers and advanced analytical modelling is the key to gaining confidence when forecasting these numbers.

BCITO wanted to gain confidence in forecasting demand for apprentices over the long term so as to proactively position itself to meet the demand for …

Statistical modelling to inform strategies for managing aging pipe networks

Advanced Analytics Custom Analytics + Software Solutions Data Visualisation + Reporting Solutions

Helping water utilities understand the factors that contribute to deterioration of asbestos cement pipes and make informed decisions around proactive maintenance and replacement.

It is estimated that there are approximately 40,000 km of Asbestos Cement (AC) pipes still in service across water supply networks in Australia. Many of …

Understanding New Zealand’s native plant capacity will get us to one billion trees

Custom Analytics + Software Solutions Data Visualisation + Reporting Solutions

When the New Zealand government announced that one billion trees would be planted by 2028, the nursery sector did not have an accurate measure of how many trees could be produced to meet this need each year.

Meeting the New Zealand government's one billion trees goal by 2028 requires putting trees in the ground; roughly two hundred and seventy thousand trees every …

Visualising trends and patterns across millions of alarm logs every month

Advanced Analytics Custom Analytics + Software Solutions Data Visualisation + Reporting Solutions

Control Rooms are constantly inundated with thousands of network alarms. With overwhelming amounts of alarm data, determining root cause and priority amongst the noise is a challenge. Data visualisation, machine learning and advanced analytics can help address these challenges.

To improve alarm management and resolution, a large electrical infrastructure company needed a quick and visual way to identify, analyse and prioritise trends and patterns …